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THANK YOU FOR CHOOSING RADWING.COM

SUPPORT

WARRANTY AND SUPPORT

Warranty: ALL SALES ARE FINAL. We will EXCHANGE ONLY DURING THE FIRST 30 DAYS. We pride ourselves in quality, and guarantee, under normal conditions, our imprint for 30 DAYS from point of sale.

We will replace the garment if defective during normal use in the first 30 days after purchase.

The garments carry the guarantee of the manufacturer.

By this we mean, if you burn your shirt with a cigarette or a flaming cocktail or shrink it in the laundry, it is yours. If we get bad ink or thread, or we just screw up we fix it, no hassles, no fuss. If we ship the wrong size, or wrong design, we re-ship the shirt we shipped incorrectly. If you order the wrong size or design it is your shirt. We are a company of human beings and we do make mistakes, but we also have checks and paper trails and can very quickly verify if we made a mistake and we will promptly correct it, with an apology. (TRANSLATION: WE SCREW UP, WE CAN VERIFY IT AND WE WILL FIX IT. You mess up, please don't try to convince us we did, we will know better!)

QUALITY/LEAD TIMES

We work with some of the largest companies in the country to whom we supply all types of clothing for their employees. Many work in harsh condistions, cold, heat and industrial environments. WE CAN HANDLE YOUR SHIRT OR YOUR GROUP'S SHIRT PROJECT.

OUR STOCK ITEM SHIPPING TIME IS USUALLY 14 DAYS or less. IT MAY OCCASIONALLY GET TO 21 DAYS IN SEASONAL PEAKS.

IF YOU ARE NEEDING A GROUP QUOTE, PLEASE ALLOW 21 TO 3O DAYS IF WE HAVE TO CREATE ARTWORK AND WORK THROUGH YOUR ORGANIZATION FOR APPROVAL.

SHIPPING

Based upon the size of the order and the destination, we ship the best avialable way. Small orders can be shipped to either a post office box or a street address. Large orders (more than 24 shirts) require a street address. We ship pre-paid, and do not ship COD, collect on delivery shipments.

CREDIT CARD PROCESSING PROBLEMS

IF YOU ENCOUNTER A PROBLEM WITH YOUR CREDIT CARD PROCESSING SEND US AN EMAIL WITH THE REFERENCE NUMBER. WE HAVE CONTROLS SET VERY TIGHTLY DUE TO FRAUD AND ORDERING BY PEOPLE WHO MIGHT NOT AGREE WITH THE MESSAGES OUR SHIRTS CONVEY AND WANT TO CLOG UP OUR SYSTEM AND CREATE RETURNS. WE CAN REVIEW AND CHECK IF APPROVAL IS WARRANTED BUT DENIED. THANK YOU FOR YOUR BUSINESS.

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